Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • Every help request you send to us will be attended to within maximum 60 min. If for any reason whatsoever your ticket or email requires further assistance from an admin, we will without delay forward it and leave a comment to inform you that your case is being worked on. If you take advantage of our Administration Services package, any of the server management tasks included there will be completed at a time that suits you.

  • Top quality support service
  • A First–Rate Support Service

  • Should you need any assistance with our Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server on your behalf, don’t hesitate to get in touch with the client support team at any moment through the ticketing system. Furthermore, if you need assistance administering your server, you can make use of the Administration Services package, that includes OS updates every week, installation and troubleshooting procedures, server monitoring and rebooting services, backup space, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Each Linux dedicated servers hosting package is equipped with our free–of–cost Web Hosting Control Panel, which features an exhaustive knowledge base plus a set of how–to video tutorials. Whenever you need help with the Web Hosting Control Panel, just click the Help or Videos buttons in the upper right corner.