Lots of individuals who begin using their very first hosting account, or change companies, usually have questions with respect to how particular things are accomplished or experience obstacles when setting up different things, including e-mails, site settings, etc. That’s the reason why, lots of web hosting companies have compiled documentation with the most common questions and issues so as to help their customers get info quickly and easily. As a result, the client care team can devote more time to real issues that some clients may be encountering, because the solution for the minor things will be available online and clients can easily handle them without touching base with the customer care team. Having exhaustive documentation is extremely important, particularly for new clients with no practical experience at all, since the web hosting service involves a large amount of functions and many people can become bewildered about what to do. A good information repository can both help you complete the procedures that you wish and acquaint yourself with how the web hosting service works as a whole.
Extensive Online Documentation in Website Hosting
Our website hosting plans come with a comprehensive knowledge base where you can find info about all the challenges that you could face and their resolutions. You can become aware of how to create and manage a mailing list, how to use an .htaccess config file, or how to continue if the settings of your email client are correct, but you’re unable to send emails, for instance. We’ve done our utmost to be as exhaustive as possible and to encompass all possible options in order to help you save time and effort and to present you with different solutions for each problem. The knowledge base contains informative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find relevant articles about specific features and functions in every Control Panel section, whereas if you would like to check the entire article archive, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve compiled an elaborate knowledge base for all our current and potential customers, so in case you buy a semi-dedicated server package from our company, you will be able to find any information that you need at any moment. We have an array of informative help articles, which will help you understand better what is going on in your account – "What’s PHP?" and "What are file access permissions?" are just 2 examples. Our exhaustive tutorials will help you do anything you like – extract an archive file, import a database, forward a domain name, and so on. Furthermore, we also have troubleshooting guidelines, which will allow you to discover what spurs a certain problem and the viable solutions for it. In case you aren’t able to send emails or your domain returns an HTTP 500 error message, for instance, you can resort to our knowledge base and correct the problem without delay. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.