The access to the customer and technical support that a website hosting company offers will tell you a lot for the services they offer as well. In the event that you can use just e-mail messages or tickets, you have most probably discovered a reseller not the website hosting supplier. If this is the case, you will probably have to wait for a couple of days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the real web hosting company for additional assistance. When the supplier offers various ways of communication with fast response time available at any moment, they are most likely the top provider, not just a reseller. So you'll receive timely assistance and quality support because they will have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it is always better to have the option to get hold of your web hosting company right away by using your preferred way of communication.
24/7 Customer Support in Website Hosting
The customer and technical support services for all of our website hosting
packages are twenty-four-seven, which means that you can forget all about waiting for a few days in order to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an e-mail. If you do have an account, you are able to open a support ticket in addition to the other three ways of contact. You can select the most suitable way to contact us depending on what your location is or what kind of hardware you're using. We can easily assist you for more or less any webhosting-related question that you have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you can take advantage of our 24/7 technical support services even on public holidays. All your sites will be available at all times and so will we. With plenty of connection options, you'll be able to select the best method to get in touch with us and learn more about our services in case you do not have an account yet, or get assistance if you are already our customer. You'll be able to phone us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time guarantee, though it hardly ever takes over 20 minutes to receive assistance no matter the nature of the problem. With our customer and tech support services, we are there for you anytime you need us, not a few days later.
24/7 Customer Support in VPS
If you get a virtual private server
from our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you are an existing customer and you require help with a technical issue that requires additional time to analyze or resolve, you'll be able to open a support ticket from your billing account or you can send an email message and we will take care of the problem and send you a reply within one hour. The answer time is warranted 24/7, which includes holidays and weekends, but for the majority of problems it takes less than half an hour to get assistance. Our support service covers your VPS as well as all of the pre-installed software it features, so in case you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
When you get a dedicated server
through our company, you'll be able to get in touch with us at any time using a number of channels and the max time that you'll have to wait for a response is approximately one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we will support you with anything related to the apps that are pre-installed on your server. To contact us about a tech matter, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any general questions or you would like to learn more about our web hosting solutions before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in several countries around the globe. In case you'd like to have help with third-party software that you cannot deploy or run efficiently, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.