A ticketing system is the most common communication medium that web hosting companies offer to their clients. It is most often part of the billing account and is the very best way to tackle an issue that requires a certain amount of time to investigate or that has to be escalated to an admin. In this way, all comments given by either side will be kept in the exact same place in the event that somebody else needs to work on the problem in question and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts to do a given task or to get in touch with the company’s client care staff. If you would like to manage a handful of domain names and each one is hosted in a separate account, you’ll have to use even more accounts at the same time. Moreover, it can take a significant span of time for the provider to answer your ticket requests.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with plenty of other web hosting companies, the support ticket system that we are using with our Linux website hosting packages is included in the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to memorize several log-on names and passwords, as you will be able to manage your tickets and the hosting account itself in one single location. So, if you have an inquiry or bump into a challenge, you can get in touch with our technical support team on the spur of the moment. Our system offers an intelligent search functionality. This suggests that even if you have opened tons of tickets through the years, you will be able to track down the one that you want without effort. On top of that, you can see knowledge base suggestions for fixing commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Hosting
We find it more convenient to manage everything from one location, which is the reason why we have incorporated a support ticket system into the in-house created Hepsia hosting Control Panel, which is offered with each semi-dedicated server account. This will permit you to manage the correspondence with our customer care team along with your semi-dedicated account, which suggests that you won’t have to remember one more user name for another admin dashboard. You will be able to submit a new ticket or to check the status of an old one with less than several clicks of the mouse whilst you are browsing the files hosted in your account. You can also search through older tickets using a smart search functionality or have a look at relevant FAQ articles, which contain solutions to commonly confronted predicaments. The built-in ticketing system is strictly monitored 24-7 with the maximum ticket response time being only 60 minutes, so there’ll always be somebody to help you out.