A ticketing system is the most common communication medium that web hosting companies offer to their clients. It is most often part of the billing account and is the very best way to tackle an issue that requires a certain amount of time to investigate or that has to be escalated to an admin. In this way, all comments given by either side will be kept in the exact same place in the event that somebody else needs to work on the problem in question and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts to do a given task or to get in touch with the company’s client care staff. If you would like to manage a handful of domain names and each one is hosted in a separate account, you’ll have to use even more accounts at the same time. Moreover, it can take a significant span of time for the provider to answer your ticket requests.