A live chat is a real-time way of communication between a hosting company's support crew and its clients. It's an efficient method to get some info about the web hosting services or have some issue resolved since you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced chance of mistakes any time you exchange data like usernames or domain names, the more rapid response time as the communication is live and the fact that you don't need to stay on the chat all the time - you are able to do something different while the agent examines the issue in question. Furthermore, you can become a part of a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you will need to pay when you are calling to a different country.
Live Chat Support in Website Hosting
Along with the telephone and ticket support, we provide live chat support too. You're able to contact us every single day, including weekends and holidays, and we can give you more info about the Linux website hosting packages that we supply in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for strictly technical issues you'll need to open a ticket to our technical support team, as such issues will need additional time to be taken care of, you may still get in touch with us through our live chat for some tech details. For example, we are able to help you set up an e-mail address in your email client or troubleshoot a variety of issues, saving you time and effort. Even when our telephone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, so that if you have any kind of questions regarding our Linux semi-dedicated packages, you will be able to contact our customer support team at any moment no matter if you've already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and difficulties, still we are able to help you with a lot of technical questions as well. We can help you select the proper plan for your websites if you don't have an account yet, we can respond to any kind of billing questions or issues you have or we can assist you with setting up your new e-mail address on your PC or smartphone - all this will be done quickly because our live chat service is available all day long, every day. No matter when you need help, you can chat with an agent and save a long time.