If you ever face a problem with your site and are unable to handle it yourself, ask the web hosting provider’s tech support team to help you bring the website back online. A prompt resolution would be the best-case scenario, but many companies answer within 24 hours and even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be solved easily, your website may not work properly or may not be accessible whatsoever for a prolonged span of time, so you may lose prospective customers as it’s extremely unlikely that anybody will come back to a website that is broken. With this in mind, you have to make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed manner. If a web app update doesn’t proceed as planned or you erase something by chance, for instance, the website must be restored swiftly in order to prevent prolonged unreachability.
One-Hour Response Guarantee in Website Hosting
In case you’re using one of our Linux website hosting packages and you have an inquiry or confront a certain challenge, you can get in touch with us 24x7 by posting a customer support ticket or by writing an email and we will make sure that you obtain a reply in less than an hour. If the issue can be resolved, we’ll do it before we reply to you, while if there is something that you need to do on your end, we will provide you with all the necessary information – what settings to check, what workable solutions to try out, etc. Usually, you’ll obtain a reply within maximum 30 minutes, which implies that waiting around for hours on end or even for more than 1 day to receive help is something unthinkable. Our one-hour response guarantee applies to any question that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support staff reps will be at your disposal all the time and they’ll answer any trouble ticket that you open from your hosting Control Panel within 60 minutes max. The ticket response time is guaranteed no matter if you’ve got a generic inquiry with regards to your semi-dedicated server or you bump into a certain predicament and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we are available 24/7/365 to tackle any billing, general or technical issue. In case you get in touch with us about anything that is within our capabilities, we will resolve it before we answer, which means that you will not have to wait around for hours or days while the problem lingers. If there’s something that you need to do on your end, we will supply you with the necessary info – what possible solutions to try out, what steps to take, etc.