Though this is not the mainfactor in order to identify a dependable website hosting provider from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you aren't working with a one-person company and that you'll be able to get in touch with somebody whenever you need help. The telephone support for website hosting services may vary from basic to experienced, thus the problems that can be resolved through a phone call differ depending on the specific company. Usually, these issues are more basic and include billing or first level tech issues since more difficult issues generally require a support ticket where both you and the system administrators can track the proceedings with a particular issue. However, the option to phone call your supplier will save you lots of time and efforts for the countless small issues that may eventually appear when you manage your website hosting account.
Phone Support in Website Hosting
All of our website hosting packages come with telephone support 14 hrs per day even on public holidays, therefore if you don't have an account yet, you will be able to phone us and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you're able to call the number that is closer to you. In case you are an existing customer, we can assist you in a timely manner with all of the general and billing matters as well as with numerous tech issues so as to save you time and efforts - we acknowledge the fact that sometimes it's easier to speak with a live person so as to get things done immediately. Of course, some issues cannot be managed on the telephone, so in such a case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours per day as part of the support services for every single semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such a problem, but for any general, billing or small-scale tech issues you can always call us and we will assist you without delay so as to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your internet sites on our top-notch cloud platform or you are able to receive any other general info about our semi-dedicated services. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a global number, therefore you can call the one that is nearer to your location.